The Company strictly complies with the provisions of the Food Safety Law of the People's Republic of China, the Regulations for the Implementation of the Food Safety Law of the People's Republic of China, and other laws and related regulations,combined with the GB 14881 General Hygiene Practice for Food Production, the ISO 9001 Quality Management System,the ISO 22000/FSSC 22000 Food Safety Management System, the ISO 17025 Testing and Calibration Laboratory General Requirements for Proficiency, IP Certification (Non-GMO Identity Maintenance), and multiple industry chains and industry-standard requirements, such as the BRC Food Safety Standard (British Retail Consortium) and the AIB Unified Food Safety Standard (American Institute of Baking).We have implemented internal standardized management and established a risk management system covering all key points of quality and safety, focusing on excellence, and built a multisystem,multi-level, effective quality and safety management system.

In accordance with the laws and regulations and industry standards, the Company has also established a comprehensive and efficient management model, covering supplier management, production and processing management, storage and transportation management, and customer end service. This ensures full traceability of products and effective risk control throughout the entire process.

We strictly control food safety, set up corresponding requirements and policies, establish a food safety risk checklist, and implement process control work of daily control, weekly checks, and monthly dispatch to ensure food safety. We strictly abide by relevant laws and regulations and have established a perfect management system for genetically modified products.

We continue to strengthen our quality and safety culture construction. Product quality and food safety-related training programs are organized annually, integrating the concept of quality and safety into employees’ daily work. Quality-related trainings for suppliers are conducted annually. In 2023, we conducted 2 training sessions for our suppliers.

We insist on training on laws, regulations and standards, quality control measures, quality management and process system, Lean Six Sigma management, total quality management, balanced scorecard, and other topics to continuously improve employees' professional and technical ability and quality management level. We also deepen quality awareness and enhance all employees' quality control and management ability. In 2024, we conducted 2,250 quality-related training sessions, with 54,793 participants and 146,603 cumulative training hours.

We conduct long-term food safety training activities involving all employees, covering basic knowledge of food safety, new regulations and standards, good operating practices, or critical requirements for food safety. In 2024, we conducted 3,579 food safety training sessions, with 339,634 participants and 636,692 training hours.

To enhance the quality of the Company products and services and safeguard customer rights, we have implemented a comprehensive customer satisfaction survey mechanism, established an efficient customer service system, and built a professional service team. These measures ensure smooth communication channels between the Company and both consumers and commercial clients. The implementation of customer satisfaction surveys involves various entities under the Company, including its factories and marketing companies, with the survey scope covering the entire country.Survey content encompasses multiple dimensions, including product quality, service levels, after-sales support, and suggestions for improvements to products and services.

Through this comprehensive customer satisfaction survey, the Company continuously optimizes product offerings and enhance service quality based on customer feedback. This helps to meet more diverse customer needs and protect  customers' full usage rights of the products. In 2024, the Company's customer satisfaction reached 94.2%, with no arbitration cases related to customer complaints.